Comcast finally offers GED training to all employees, because they need it.

So, I am a software engineer, and overall avid user of the internet (cough,cough, for porn). I also happen to be training for my second career as couch potato, which means there is a lot of TV watching done in my apartment. Anyway, I come home Monday 8/4 to discover that both the internet and the cable television were not coming through. What to do?...

I call COMCAST (I hate them), and they ask if there were any big storms that would have knocked out the cable. I respond promptly, "NO!". They then say that there may be network outages in my area. I say, "Fine.". They then tell me, "[They] are going to send data to my cable box, and it should be up in the next 15 minutes, so just check again then.". Phone call over.

I wait all of 5 minutes and call again, because I'm pretty sure that is not the issue. I go through the same song and dance with the next COMCAST rep. I then explain what I think the problem is:

The old Comcast account was in my brother's name and was scheduled to be cancelled on the 4th of August. My new roomie, Adam Brown of Green Light Central fame, scheduled the new Comcast account to be setup on the 1st of August. The new account was setup and working fine until monday the 4th of August... the exact day that my brother's account was to be cancelled.

Finally I posed the question, "Is it possible that due to the scheduled cancellation, that all of the services were cut off for this address, despite an account still being active on the address?". The COMCAST rep replied, "No, that would not happen.".....What? You expect me to believe that flat out lie. Like that COMCAST rep had any idea. His resolution was to schedule an appointment for the 8th of August for them to come fix the issue, so for almost 4-5 days, I, the internet and television loving individual, will be without.

I hate you COMCAST, because your customer service is crap.